Refund Policy

We want you to be completely satisfied with our product. However due to the nature of the products, all sales are final and products can not be returned.

On this page, you will find details about how to exchange your purchases made online.

We will only process a refund if your order contained damaged or incorrect items. Firstly, we apologise for the inconvenience and are happy to provide you with either a refund or an exchange of goods available on our website. To be eligible for this service, you will be required to return the damaged or incorrect goods to our warehouse, subject to the following conditions:

  1. Items must be returned within 7 days of delivery with proof of purchase
  2. The returned items must be unworn or otherwise unused in the original packets.
  3. We do not offer product exchanges if you simply change your mind.

If you request an exchange of goods, this will only be processed once we have received the returned item and confirmed that it meets conditions 1-3 above.

Please email your returns enquiry with all of the details listed above (including picture of damaged item/s) to and we will endeavour to respond as swiftly as possible. 

Please note that mask colours depicted on the website may vary slightly to the actual mask due to differing screen tones represented on some personal computers, laptops, and mobile devices. TIMZYBATRA accepts no responsibility for these variances and refunds will not be given for such differences.

If any of the above conditions are not met, reserves the right to refuse the return. With all return enquiries, we endeavour to respond to you within 24-48 business hours.

Damages and issues
Please inspect your order upon reception and contact us immediately (including picture of item/s) if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Please note - All mask sales are final and can not be returned.

Please note - All mask sales are final and can not be exchanged if you have changed your mind.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.